Frequently Asked Questions

Have questions? We’ve got answers! Our FAQ page is here to help you find everything you need to know about our products, shipping, returns, and more. If you don’t see your question here, feel free to reach out — we’re always happy to assist!

Shipping & Returns

How long does shipping take?

We offer standard shipping, which typically takes 5-7 business days for delivery. You’ll receive tracking details once your order has been dispatched.

Do you ship internationally?

Yes, we do offer international shipping! Delivery times and shipping rates may vary depending on your location. Please check our shipping policy for more details.

What is your return policy?

We accept returns on unopened products within 14 days of purchase. Unfortunately, we cannot accept returns on used or opened items for hygiene reasons.

Our Products

What materials are used in Soléna Jewellery?

We use only high-quality, ethically sourced materials — including solid gold, platinum, and conflict-free gemstones. Each piece is crafted to last a lifetime, both in beauty and durability.

Is your jewellery suitable for everyday wear?

Yes. Many of our pieces are designed with daily elegance in mind. While we recommend care with fine stones or delicate settings, Soléna jewellery is made to be worn, cherished, and lived in.

Do your products come with a warranty or certificate of authenticity?

Absolutely. Every Soléna piece comes with a certificate of authenticity and is covered by a 12-month warranty that includes craftsmanship and material integrity.

Payments

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods.

Is my payment information secure?

Yes, we take your privacy seriously. All transactions are processed through a secure, encrypted gateway to ensure your payment details are safe.

Can I use a discount code with my order?

Yes, you can apply valid discount codes at checkout. Be sure to enter the code before completing your purchase for the discount to be applied.